//idea
A retail event experience to keep event-goers from crowding together or waiting in lines
customer journey
//how it works
Using this strategy for event retail we are able to limit customer waiting time while keeping the on-site buzz around each nostalgic product purchase. This will have a combination of on-site and online with a customized pickup process.
pre-sale
Allowing customers to pre-purchase their product before the event and pick up at the event.
qr quick buy
Display each item by size and allow customers to quickly purchase on their mobile device by scanning a unique QR code.
pick up text
Facilitate on-site product pick up with a text messaging system notifying customers when and where their item is ready.
locker pick ups
Design a locker box contactless pick-up system for customers to easily pick up their item.
//opportunity
This technology can be used at many different events where products are sold. Once it is developed it can be used as a platform where content can be updated for other types of ordering and pick up services. Receive press for creating a service-oriented customer experience for an event. Sell more products by making it easier to purchase for customers.
//references
product display – should be more pop up and less permanent
more of a pop up style product display
product display with a tablet for info or QR code
example of QR code associated with products at an event
mobile friendly ecommerce website
example of how text notifications for product pick up will work
quick purchasing or pick up through QR codes
locker box style pick up location from existing store example
product pick up example of how system could work